Customer Engagement Intern

About MeeBoss

MeeBoss is reimagining the recruitment experience by combining intelligent job matching with direct, real-time communication. Our platform helps employers identify and engage the right talent more efficiently while giving job seekers a more personalized and direct way to discover opportunities.

As a rapidly growing startup, our mission is to build a smarter, more connected hiring marketplace powered by technology, data, and AI.

About the Role

We are looking for a Customer Engagement Intern to help us better understand, engage, and support our customers.

You will work directly with business customers and end users to understand how they use MeeBoss, help them get more value from the product, and bring customer insights back to our Product and Business teams.

A key part of this role is customer and product validation — talking with users to understand their needs, test product ideas and features, and help us determine what creates real customer value.

This is a hands-on opportunity for a current student or recent graduate interested in customer engagement, product, user research, and technology. No prior professional experience is required.

What You’ll Do

Customer Engagement

• Communicate with business customers and end users through regular outreach and follow-ups.
• Help onboard customers and answer product-related questions.
• Understand customers’ goals, workflows, challenges, and how they use MeeBoss.
• Follow up on customer-reported issues and coordinate with internal teams when needed.
• Help build strong and responsive relationships with customers.

Customer Insights & Product Validation

• Conduct and support customer interviews to understand pain points, workflows, and unmet needs.
• Help validate product ideas, value propositions, new features, and potential solutions with customers.
• Recruit users for interviews, beta testing, and product validation.
• Gather structured feedback on prototypes, new features, and product experiences.
• Identify recurring themes and patterns across customer conversations.
• Summarize validation findings and translate customer feedback into actionable insights for the Product Team.
• Track customer response after product or feature launches and help evaluate whether changes are creating value.

Product Adoption & Retention

• Help customers discover and adopt MeeBoss features relevant to their needs.
• Monitor customer activity and identify changes in engagement.
• Reach out to inactive or less-engaged customers to better understand their experience.
• Help identify opportunities to improve onboarding, product usage, and engagement.
• Support initiatives focused on customer adoption, engagement, and retention.

What We’re Looking For

• Current students and recent graduates are welcome to apply.
• No prior professional experience is required.
• Strong written and verbal communication skills.
• Comfortable talking with customers and asking thoughtful questions.
• Curious about customers, technology, and how products solve real-world problems.
• Able to listen carefully, organize information, and identify patterns.
• Strong organizational skills and attention to detail.
• Proactive, dependable, and willing to learn.
• Comfortable working in a fast-moving startup environment.

Nice to Have

• Interest in product management, customer engagement, user research, customer success, or technology.
• Familiarity with spreadsheets or basic data analysis.
• Interest in AI tools and how they can be used for research, analysis, and customer engagement.

What You’ll Learn

• How to conduct customer discovery and product validation.
• How to identify customer pain points and evaluate product ideas with real users.
• How customer feedback influences product development.
• How startups improve product adoption, engagement, and retention.
• How Product and Business teams turn customer insights into decisions.
• How to work directly with customers throughout the product development lifecycle.