Fulfillment Coordinator

Job Summary

Fulfillment Coordinators are ecommerce professionals who oversees the order fulfillment process, from order receiving and processing all the way through delivery.

Job Description

· To assist orders fulfilled in all manners as quickly, accurately, and cost-effectively as possible.

· Liaison between our Sales and Customer Service team in China and our Fulfillment warehouses in USA. · Oversee most fulfillment-related activities — including order processing and confirmation, inventory tracking and planning, picking, packing, and shipping preparations — to ensure that all orders are received, packaged, and delivered accurately and in a timely manner. · Being responsible for overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.

· Working alongside a 3PL and utilizing their WMS software to optimize warehouse and fulfillment operations · Preventing inventory shrinkage, accidents, and occupational hazards · Optimizing procurement of inventory by improving vendor relationships, performance, and lead times

· Maintaining positive and mutually beneficial relationships with vendors, suppliers, manufacturers, and 3PLs (if applicable) · Reporting weekly on multiple fulfillment and performance KPIs

· Providing data-backed and actionable updates to senior management to improve order fulfillment SLAs and vendor performance

· Supporting efforts to attain certifications (such as ISO 9002 and COPC) for quality in installation, production, and customer experience

Skills Requirements:

- Proven track record of analytical, interpersonal, team player, and project management skills

- Prior experience and familiarity with warehouse operations

- Proficient in Microsoft Office (Word, Powerpoint, Excel, etc.), inventory management systems, and warehouse management systems

- Detail-oriented

- Multitasking capabilities

- Business-level communication skills (oral and written)

- A strong customer-oriented focus

- Bachelor’s degree

- Bilingual English/Chinese language preferred

Job Type: Full-time

Pay: $52,500.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you require sponsorship from the company to work in the U.S.?

Work Location: In person