Customer Issues Technical Support Assistant Manager - WFH - Part time and Full time

About This Role

We are looking for a Customer Issues Technical Support Assistant Manager to join our team. This role can be performed remotely and offers both part-time and full-time opportunities. You will play a key role in managing customer support operations, ensuring that our customers receive top-notch service.

What You'll Do

• Oversee the technical troubleshooting process for customer issues.

• Manage a team to effectively resolve customer inquiries.

• Utilize call center software to track and analyze customer interactions.

• Maintain strong customer relationship management practices.

• Collaborate with other departments to improve product knowledge and issue resolution strategies.

• Analyze data to identify trends and areas for improvement.

What We're Looking For

• Experience in technical troubleshooting and customer support.

• Strong issue resolution skills and ability to manage a team.

• Familiarity with call center software and customer relationship management tools.

• Ability to analyze data and derive actionable insights.

• Excellent product knowledge relevant to our services.

Benefits & Compensation

• Competitive hourly wage of $25-35.

• Flexible work schedule for part-time or full-time positions.

• Opportunities for professional development and growth within the company.

• Supportive team environment with a focus on work-life balance.