Customer Service Representative

Job description

Infinity Call Services LLC is hiring a friendly, dependable Work-From-Home Customer Service Representative. You’ll assist customers by phone, resolve questions and concerns, and help deliver a positive customer experience.

Key Responsibilities

• Respond to customer inquiries by phone and resolve issues efficiently.

• Explain products and services accurately in a friendly, professional manner.

• Record customer interactions in company systems.

• Help customers place orders, process returns, and manage accounts.

• Work with teammates and supervisors to improve service delivery.

• Show empathy and professionalism in every customer interaction.

• Meet call-handling and customer satisfaction performance goals.

Qualifications

• High school diploma or equivalent required.

• Strong verbal and written communication skills.

• Dependable, organized, and able to manage multiple tasks.

• Problem-solving skills and sound judgment.

• Customer service or call center experience preferred; 1–2 years in a customer-facing role is a plus.

• Familiarity with CRM software or customer service platforms is an advantage.

Team and Reporting

Join a collaborative team focused on continuous improvement. You will report to a team supervisor who supports your development.