Customer Success Manager

ABOUT US

MeeBoss is a passionate, agile, and hands-on team dedicated to transforming the hiring experience by bringing human connection back to the beginning of recruitment. We are an innovative job-matching and direct chat platform designed to help companies find the right talent faster and more cost-effectively. By combining personalized matching with real-time, two-way communication, MeeBoss enables employers and job seekers to connect quickly, assess fit, and move the hiring process forward with confidence.

As a fast-growing startup, MeeBoss is reimagining the online recruiting landscape. Our mission is to streamline hiring while empowering companies to engage directly with job-ready talent. By leveraging cutting-edge technology and intelligent matching, MeeBoss helps businesses attract, engage, and hire top candidates more efficiently, delivering a seamless and personalized hiring experience anytime, anywhere.

Role Overview

We are looking for a proactive, systems-oriented Customer Success Manager to own the post-sale employer experience on our platform. This role will manage post-onboarding engagement, retention, support, and operational integrity across our employer base.

This person will serve as the primary point of contact for companies using our platform, ensuring they are successful, compliant, and fully leveraging our chat-first hiring model.

This role will report directly to the Product Operations Manager and work cross-functionally with Business Development, Marketing, Product, and Data teams.

Core Responsibilities

1. Employer Onboarding & Activation

●      Own post-onboarding process for all new employer accounts

●      Ensure complete and accurate company profiles (website, size, industry, etc.)

●      Guide employers on how to properly use chat-based engagement

●      Educate companies on platform expectations and best practices

2. Account Management & Retention

●      Act as primary relationship owner for employer accounts

●      Conduct proactive check-ins to drive engagement and job performance

●      Identify churn risks and intervene early

●      Drive renewals and expansion opportunities

●      Monitor employer activity and engagement health

●      Maintain accurate records in CRM (HubSpot)

3. Platform Integrity & Policy Enforcement

●      Monitor user behavior to ensure compliance with platform standards

●      Address misuse (e.g., redirecting candidates off-platform, referral abuse, spam behavior)

●      Respond to user complaints with professionalism and clarity

●      Issue warnings, enforce policies, and manage account escalations when necessary

4. Cross-Functional Collaboration

●      Serve as voice of the customer to Product

●      Identify feature gaps, friction points, and common support issues

●      Contribute to SOP documentation and workflow improvements

●      Help define scalable systems for customer support.

5. Operational Support

●      Respond to employer inquiries in a timely, solutions-oriented manner

●      Troubleshoot platform questions

●      Create templates and resources for repeat scenarios

●      Continuously improve processes to increase efficiency and scalability

Ideal Candidate

●      2–5+ years in Customer Success, Account Management, or SaaS operations

●      Experience managing B2B accounts

●      Strong written communication skills

●      Comfortable enforcing policy while preserving relationships

●      CRM experience (HubSpot preferred)

●      Process-driven and systems-oriented

●      Startup mentality -  resourceful and proactive

Why This Role Matters

This position is critical to protecting the integrity of our platform while ensuring employers succeed. As we grow, we need someone who can build scalable systems, maintain strong employer relationships, and create a consistent, high-quality experience.