Front Desk Patient Care Coordinator

Position Summary

Our fast-paced Dermatology, Mohs, and Aesthetics practice is looking for an energetic, highly organized Patient Care Coordinator to be the face of our front office. The ideal candidate is confident, proactive, and thrives under pressure, someone who takes initiative and helps keep daily operations running smoothly while delivering an outstanding patient experience.

Key Responsibilities

• Greet patients warmly, ensuring a positive check-in and check-out experience

• Answer and manage phone calls, addressing inquiries or routing them to the right team member

• Schedule appointments and manage the daily calendar

• Verify patient information and insurance, and ensure accurate data entry into the EMR system

• Handle administrative tasks (faxes, patient records, forms) accurately and promptly

• Address patient questions or concerns with a calm, reassuring presence

• Explain the practice's products and services to patients

• Coordinate with clinical staff to support smooth office operations

• Assist with additional clerical duties as needed

Experience & Technical Skills

• Prior experience in a medical office required; experience in dermatology or aesthetics preferred

• Familiarity with EMR systems and standard office equipment (efax, copiers), ModMed preferred

• Experience with social media, photography/videography, graphic design, or marketing is a plus

Core Skills & Qualities

• Strong, patient-focused customer service skills

• Calm, professional demeanor under pressure with strong problem-solving skills

• Excellent multitasking and organizational abilities

• Flexible and adaptable to change

• Dependable, self-motivated, and comfortable working with minimal supervision

• Reliable and punctual

• Collaborative team player committed to shared goals

• Understanding of HIPAA regulations and commitment to patient confidentiality

Experience:

• medical clinic front desk: 1 year (Required)

Ability to Commute:

• Honolulu, HI 96813 (Required)