Partner Success Lead

About Bright Harbor
At Bright Harbor, we help people rebuild stronger after disaster strikes. Our platform guides individuals and families through one of the hardest moments in their lives: navigating funding and finding vendors to do the repair and rebuild work, so recovery planning can be done with clarity and confidence. We combine expert guidance with technology and trusted service partners to make recovery feel less overwhelming and more human.
We’re growing fast and hiring mission-driven operators who can turn empathy into action.
About The Role
As the Partner Success Lead, you will own a small number of high-impact, strategic partnerships. These partners include large insurance carriers, government entities, and employers. You will shape how Bright Harbor onboards, operates, and ultimately deepens these partnerships.
This is a foundational role for someone who wants to help define how Bright Harbor scales. This role goes beyond relationship management. You will help design partnership models and work closely with leadership to define and refine each use case. Many of your partners will begin as Pilot Programs, representing new industries, new delivery models, or new forms of collaboration that have not yet been standardized.
You will serve as the primary owner of the partner relationship from early discovery through pilot, launch, iteration, and long-term expansion. Success in this role means shepherding early partnerships into their full potential while creating the playbooks for other similar deals to onboard and scale faster.
This role is for someone comfortable operating in ambiguity, with senior stakeholders, and under evolving requirements, and who enjoys helping shape what the business becomes, not just executing against what already exists.
What You’ll Do
Lead Strategic Partner Launches and Pilots
Own end-to-end onboarding and launch for a small portfolio of strategic partners, many of which will begin as pilots. Define success criteria, timelines, and operating assumptions, and guide partners from concept through real-world execution.
Build and Evolve Partnership Models
Work with leadership to help shape partnership structures, commercial models, and engagement frameworks. Use real partner feedback and performance to inform how Bright Harbor prices, delivers, and scales its services across different industries.
Own Complex, Long-Term Relationships
Serve as the senior point of contact for strategic partners, managing executive-level relationships and navigating complex stakeholder environments. Ensure alignment between partner goals and Bright Harbor’s long-term strategy.
Expand Partnerships Thoughtfully (Not Transactionally)
Identify expansion opportunities within existing partnerships that deepen impact or unlock new use cases, rather than simply increasing volume. Advocate for quality, sustainability, and strategic fit over short-term growth.
Operate Cross-Functionally at a Strategic Level
Work closely with Product, Operations, Marketing, and Leadership to translate partner needs into roadmap inputs, operational changes, and market positioning. Ensure internal teams understand why a partner matters, not just what they need.
Standardize What Works
Help turn successful pilots and bespoke partnerships into repeatable frameworks, playbooks, and implementation patterns that can support future partners without losing quality or trust.
Track Impact and Learnings.
Define and monitor success metrics that reflect both partner outcomes and business health. Share insights that inform leadership decisions, product strategy, and category expansion.
What You Bring
・ 3–5 years of experience in strategic partnerships, enterprise account management, client success, or similar roles involving large, complex partners rather than high-volume accounts.
・ Demonstrated experience working with senior stakeholders and navigating ambiguity, evolving requirements, and multi-party decision making.
・ Comfort contributing to business model design, pricing conversations, or partnership strategy, not just execution.
・ Experience supporting pilots, proofs of concept, or early-stage partnerships that evolve over time.
・ Strong project leadership skills, with the ability to coordinate cross-functional teams without direct authority.
・ Excellent communication skills, especially the ability to synthesize complexity and align diverse stakeholders around shared goals.
・ An analytical mindset: you look for patterns, can analyze data, and leverage AI to move faster.
・ Based in (or willing to relocate to) Austin, TX. In-office work environment.
Bonus (But Not Required)
・ Experience working with government agencies, insurers, infrastructure providers, or regulated industries.
・ Exposure to category-defining or early-market products where use cases and buyers were still emerging.
・ Familiarity with public-private partnerships, pilots, or procurement-adjacent environments.
・ Multilingual communication skills.
Why Bright Harbor
We’re a fast-growing, mission-driven company backed by top-tier investors. You’ll join a collaborative team building something that truly matters: helping people recover faster and rebuild with dignity after some of the most challenging moments of their lives.
We Offer
・ Purpose-Driven Work: Make an impact on people’s worst days; every team member works directly with survivors.
・ Conscious Leadership: Extreme ownership, clear feedback, and a culture of performance and gratitude.
・ Team Wellbeing: Fully paid employee health insurance, mental health support, generous parental leave, unlimited PTO, and equity for every employee.