Customer Support Specialist - Virtual/Remote

Selena Melo

JSerra Catholic High School · Research Assistant

Active within past 24 hours

Benefits

Bonus

401(k) with Matching

Flexible Working Hours

Job description

Role Description

Provide exceptional customer support to students, parents, and staff via phone, email, and chat.
Assist with inquiries related to school programs, admissions, and general information.
Troubleshoot and resolve issues in a timely manner to ensure customer satisfaction.
Maintain accurate records of customer interactions and feedback for continuous improvement.

Qualification

Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Experience in customer service or support roles is preferred.
Ability to work independently in a virtual environment.

More information

Minimum education level

N/A

Experience level

Entry-level or graduates

Job skills

Customer Support

Communication

Problem-Solving

Attention to Detail

Certifications

Certified Client Service Specialist

Customer service leadership certification

Basic customer service agent

Helpdesk certification

Languages

English

Company overview

JSerra Catholic High School

Primary and Secondary Education·51-200 employees

JSerra is an independent Catholic high school that encourages students to pursue personal and professional excellence in life. Our inspirational teachers partner with committed parents to form the faith, intellect, and character of young men and women within a Christ-centered, sacrament-based learning environment. Established in 2003, JSerra Catholic High School stands as a beacon of academic excellence and faith-based education in the heart of California. With a clear mission inspired by our patron, St. Junípero Serra, we strive to cultivate intellectual excellence in our students and support their moral and spiritual formation. Our independent Catholic high school is dedicated to guiding students in grades 9-12 towards personal and professional excellence, embracing an approach that integrates the rich traditions and beliefs of the Catholic Church with a rigorous academic curriculum. Ninety-nine percent of our graduates attend college, and many attend the most prestigious universities including Stanford, Georgetown, Notre Dame, USC, and the United States Air Force Academy. From our humble beginnings with just 156 students to a vibrant community of approximately 1,200 Lions, JSerra's journey is one of innovation, community, and faith. Our graduates emerge as leaders, ready to make a meaningful impact in their families, communities, and beyond, living the legacy of St. Junípero Serra. As we continue to grow and evolve, JSerra remains a place where excellence in education is not just pursued; it's lived.