Customer Service Representative

Position: Customer Service Representative

Type: Full-Time or Part-Time

Location: Fully Remote, open to candidates worldwide

Schedule: Includes evenings, weekends, and occasional holidays

LUXY Ride is the standard for premium ground transportation in the United States, and our team builds the platform that our partner network and riders depend on every day. We are growing across every part of the business and looking for people who bring real expertise, a high standard for their work, and a forward-thinking approach to how they get things done. If that describes you, we want to talk.

About LUXY Ride

LUXY Ride is a premium ground transportation technology platform built for people who value certainty. We connect customers with professional transportation providers nationwide through advance scheduling, transparent pricing, and real-time tracking. Our customers include corporate travelers, executive assistants managing travel programs, event planners, and individuals who expect the ride to show up, on time, exactly as booked.

We are a technology company that happens to operate in transportation, not the other way around. The platform we build powers a national network of professional drivers and transportation providers, and the people on our team have a direct hand in how that experience works for everyone on it.

We are at a stage where the right people have real impact. The work is fast, the team is lean, and the standard we hold ourselves to matches the product we put in front of customers.

LUXY Ride is the standard for journeys that matter, not a rideshare alternative.

About This Role

As a Customer Service Representative, you will be the calm voice on the line when a trip needs attention. You will support customers and partner drivers in real time, across phone, email, and chat. Your work has a direct hand in whether a customer's day goes smoothly or does not.

What You Will Do

• Respond to customer inquiries by phone, email, and chat with speed and professionalism.

• Provide real-time support for active trips, including pickup updates, partner coordination, and delay management.

• Handle escalations and difficult situations calmly. The customer should feel that the situation is handled.

• Log every interaction accurately in our CRM and ticketing systems.

• Coordinate with partner driver companies and internal teams to resolve trip issues quickly.

• Maintain LUXY's voice in every interaction. Calm, professional, and reassuring.

What You Bring

• One or more years of customer service experience, in transportation, hospitality, or a comparable category.

• Hands-on experience with CRM or ticketing systems (HubSpot, Zendesk, Gladly, or similar).

• Fluent written and verbal English. Required regardless of location.

• Strong communication skills and the ability to multitask in a fast-moving environment.

• Reliable internet connection, a quiet workspace, and the discipline to work remotely.

• Flexible availability that includes meaningful overlap with U.S. business hours, plus evenings, weekends, and occasional holidays.

Bonus Points

• Bilingual (Spanish preferred). Additional languages are welcome.

• Experience in ground transportation, dispatch, hospitality, or aviation operations.

• Familiarity with HubSpot specifically.

Why Join LUXY

• Work fully remote from anywhere in the world, with the schedule flexibility most CS roles do not offer.

• Join a small, focused team where your judgment matters and your work is visible to leadership.

• Grow your career as LUXY scales internationally. We promote from within whenever the work supports it.

Location

Open to candidates anywhere in the world.